FAQ 4.0 English

GENERAL INFORMATION

• What is EnglishCentral?
• Can I have a free trial?
• What is a Level Test?
• Can I use EnglishCentral on my mobile device?
• What are the equivalents of EnglishCentral levels?
• How can I level up?
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MY ENGLISH

• MyFeed
• Weekly Progress
• Overall Progress

VIDEOS

• Videos
• Chat about Video

COURSES

• Courses

VOCABULARY

• Quiz
• View Words

SPEAKING

• Sentences
• Words

CONVERSATIONS

• How can you make use of the Conversations tab?
• How do Conversations work?
• Is there a report for Conversations?
• Can I redo Conversations?

LIVE! LESSONS

• How are Live! Lessons held?
• How can I schedule my Live! Lesson?
• How can I join a Group Lesson?
• Live! Lesson Report
• Who is eligible for Live! Lesson?
• What are Credited Lessons?
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ENGLISHCENTRAL CLASSROOM

• What is EnglishCentral Classroom?
• How to enable permissions for EnglishCentral Classroom?
• Classroom recordings
• Classroom Tips
• Issues with the EnglishCentral Classroom?
• Microphone or camera not working?

PROFILE AND SETTINGS

• General
• Billing
• Notifications

PLANS

• Subscription Plans
• Cancellation
• Account Freeze
• Auto-renewal

PAYMENT

• Payment methods

REFER A FRIEND

• What is refer a friend?
• How does refer a friend work?
• How can I send my referral link?
• Is there a limit to the number of people I can refer?
• Is there a limit to the number of rewards I can earn?
• Can my friend apply my referral code after subscribing to EnglishCentral?
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STUDENTS

• How do I create my student account?
• About access cards and access codes
• I entered the wrong account (email address) for the access code.
• How do I enroll in my class?
• I don't know if I was successfully registered in the class.
• My Class is not showing up on my account.
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TEACHERS

• Where can I purchase Premium seats for my students?
• How do I enroll students in class?
• Can I send messages to students from EnglishCentral?
• Do you have a recommended weekly goal?
• What should I do if the progress of the student is different from the reports?

MINIMUM SYSTEM REQUIREMENTS

• Minimum System Requirements

MICROPHONE TROUBLESHOOTING GUIDE

• Tips for Microphone & Speaking