What should I do if the progress of the student is different from the reports?

The EnglishCentral Support Team will help you investigate the issue. Please contact us and provide the following information.

• The student’s email address
• Detailed explanation of the issue including screenshots.
• Specify if the issue happens in specific or all video/s or course/s. Provide the video and or course URL.
• Teacher’s email address
• Class name and class link the student belongs to.